🔁 Replacement & Refund Policy
At Pak Vista Mart, your satisfaction is our top priority. We offer a transparent and fair replacement policy to ensure a worry-free shopping experience.
✅ When Can You Request a Replacement?
You are eligible for a replacement if:
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You received the wrong product
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The product was damaged or broken upon arrival
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There is a short quantity or missing item
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The product is of low quality or defective
📌 Note: We do not offer refunds or replacements for change of mind. However, we’ll do our best to assist you — any extra cost will be borne by the customer.
⏱ Timeframe to File a Claim:
You must report the issue within 48 hours of receiving the parcel.
Claims submitted after 48 hours will not be accepted.
📸 Proof Required:
To process your claim, please provide:
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A clear unboxing video that shows the issue with the product
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Video must be recorded before using the item
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Verbal or written claims without proof will not be accepted
🔄 What We Offer:
If your claim is valid:
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A free replacement will be arranged
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No need to return the defective product (unless specifically requested)
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No cash refunds – replacements only
📲 Need Help?
Email: iramsajjad508@gmail.com
WhatsApp: +92 308 1661306
Pak Vista Mart — Trusted service. Hassle-free returns. 🛒